How Do I Use The Hair Care Shampoo And Conditioners?After wetting your hair you can gently rub the shampoo bar across your hair then massage your hair (without the bar) into a lather or, alternatively, the shampoo bar can be lathered gently between your hands for a few seconds before you massage your hands and the bar into your hair, before rinsing. For the conditioner, simply glide the bar over your rinsed hair several times for fine hair. Bear in mind, the more you glide the more you condition. Then rinse it out after use. It should feel extremely soft and silky. Some of our customers use it as a leave-in conditioner on days between washing, which is works well too. It also doubles up as a shaving bar. We have provided a short simple explanatory video on each hair care product page for you to watch to see just how easy it is to use as a hair care bar.
Is it Safe To Use Your Hair Care Bars On My Colored Hair?We often get asked this question by customers new to our products and the short (and sweet) answer is YES! They are perfectly safe and will not affect colored hair.
What Do You Use To Create The Wonderful Scents In Your Shampoos and Conditioners?The scents are all from natural essential oils (as opposed to synthetic fragrance oils that can be irritating to the scalp). Our six oil herbal blend is refreshing yet calming and includes Rosemary oil, good for hair growth and combating dandruff. Our Botanical blend includes Geranium with is known to be good for strengthening hair and Rosehip seed oil ideal to use on a dry, flaky scalp. All these essential oils are carefully chosen for their pleasant scent but also because each one contains bug repelling properties.
What Is The Difference Between The Botanical And The Herbal Shampoos? Our Herbal Bars have a refreshing Citrus, Minty scent whilst our Botanical Bars have a relaxing Geranium, Lavender, Patchouli scent. Whatever your hair type, (seriously) they work great for thick, thin, curly straight, frizzy hair. Choose from 'normal/dry' or 'oily hair'.
Why do you use these particular cleansing agents ingredients in your shampoo bars?Although a soap is classed as a surfactant, it is fine for your body (see our soap bars page for those details) but with a pH 8-10, it is far too alkaline for hair. This means the hair cuticle doesn’t lay down and it can lead to hair abrasion and damage. Therefore, we use mild, creamy, plant derived biodegradable cleansing agents with a pH 6-6.5, which is a perfect acidity level for hair. Our biggest shampoo ingredient, ‘Sodium Cocoyl Isethionate’ (SCI) is one of the gentlest surfactants available, being exceptionally mild with great lather and suitable for all skin and hair types. With that, we use sulfate-free ‘Sodium Lauryl Sulfoacetate (SLSa), stable in hard water and a very mild, hydrophilic (so excellent rinse ability), 100% natural plant derived cleanser with large molecules that don’t penetrate the skin and irritate. To these we add other gentle, liquid surfactants for mildness and viscosity, as well as pro-vitamin B5 and hydrolyzed protein.
So What Exactly Is The Difference Between SLS And SLSA?Firstly, can we just make it perfectly clear, none of our products contain SLS. OK, we've got that out of the way. Now for the explanation. Frankly, many (most?) people totally confuse the two (SLS and SLSA) and. looking at the similarity in the acronym, it's easy to understand why. SLS stands for Sodium Lauryl Sulfate - this is the baddie! SLS is known to be a harsh chemical that not only damages certain hair types, but can penetrate follicle and pore openings causing skin irritation and other health issues.
What does SLSA stand for?SLSA stands for Sodium Lauryl Sulfoacetate - this is the goodie! Unlike SLS, SLSA is known to be a much milder, natural cleanser that is hydrophilic - it dissolves much quicker with water and rinses faster.
Also, unlike SLS, SLSA is completely safe for most skin types, including sensitive skin. It removes oils and bacteria without irritating the skin. Sodium Lauryl Sulfoacetate is a large molecule ingredient. Large molecule ingredients are considered to be mild, gentle, and non-irritating, as they cannot penetrate the skin.
What throws people off when they look at these two ingredients is the first two words being identical - from there it’s assumed that they must be very similar, even though they are not!
There’s Another Question That Customers Ask, Is SLSA Bad For Hair?The short answer is no. The fact is SLSA is beneficial for all hair types, it reacts favorably with most hair treatments, and as discussed won’t dry out or aggravate even the most sensitive of skin types.
Are The Awesome Bug Bars Safe To Use By People With Sensitive Skin?Generally, yes. Everyone’s skin and physiology is different and will react differently to certain ingredients. Even all natural ingredients can cause irritations. We always recommend doing a patch test prior to using any product. Place a small amount on the inside of the wrist or inner thigh and watch for a reaction. If you see any redness, discontinue using the product.
How Do You Use The Bug Bars? Make sure your skin is completely dry then simply glide the bar over your skin, making sure to thoroughly cover all exposed skin areas. Please note that in some environments, depending on the ambient temperature, the repellent bar can become either too hard (in colder climates) in which case the simple remedy is to just pop the bar into the microwave (NOT the tin!) for 5-10 seconds , or if it is too soft for your liking (in hotter climates) just pop the bar into the fridge or freezer for a short period. For further in-depth advice we have a blog article full of advice to read here.
Are Your Soap Bars Really Vegan? Yes, they are 100% vegan. They are also non-dairy, SLS free, paraben free, palm oil free and synthetic fragrance free.
Do The Soap Bars Lather? Yes, each of our Castile soap bars are typically cured for 4-6 weeks to produce a moisturizing bar that lathers easily in your hands.
Do The Soap Bars Repel Bugs? Each soap bar contains naturally scented oils that are known to repel mosquitoes and other bugs.
If I Use A Soap Bar, Do I Need To Use Anything Else To Repel Bugs? Yes, as this is a wash off product, we recommend using this in conjunction with our bug repellent lotion bars and hair care bars, which also contain bug repelling natural scents.
How Do You Use The Lotion Bars? Simply glide the bar over your dry skin, preferably after bathing, and the moisturizing ingredients will sink into your skin whilst enveloping your skin in a rich, natural scent.
Which of your lotion bars is best to calm me before sleep? We'd recommend that you try either our Chamomile bar, a great alternative to Lavender, with it’s calming, soothing and relaxing properties, also known to be good for jet lag or our Sandalwood Lotion Bar (for both men and women) with sandalwood, frankincense and vanilla to bring calm, encourage relaxation and assist the sleep cycle.
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What Makes Your Products So High Quality? We only source the finest quality ingredients which are gentle, yet effective and sulfate free, paraben free and free from synthetic fragrances. Many of our ingredients are USDA organic. The majority of our personal care products are also 100% Vegan.
Are Your Products Fully Biodegradable? Currently, our butter and balms are 100% biodegradable, our shampoo bars 99% and lotion bars 98% biodegradable, for example. However, we are committed to ethical practices and are currently testing a number of new products on the market to enable our full range to be 100% biodegradable and 100% vegan without compromising on luxury for our valued customers.
Where Are Your Products Made? All The Solid Bar Company Products are now proudly created, tested and made in the United Kingdom.
Where Do You Get Your Ingredients From? Wherever possible we source the finest available ingredients from small sustainable growers, producers and wholesalers within the UK. If, for some reason this is not possible, we obtain from as close to home as possible to keep our carbon footprint to the absolute minimum.
Can You Tell Me More About Your Other Ingredients? Of course; we carefully select our ingredients from high quality and UK Soil Association certified organic suppliers. Our organic Soybean oil is produced in the UK. Our shampoo and conditioner plant derived cleaning agent and emulsifier ingredients are all made in the UK and our organic catnip is also grown in the UK.
What Does Your Packaging Consist Of? As little as possible - minimalistic! Any packaging that we do use is either biodegradable, recyclable or both. What you might think is a plastic wrap around some of our packing is in fact a fully biodegradable clear film.
Can I Recycle My Empty Packaging? We would like to think that you will! The product tins are recyclable and the bags biodegradable. We ask that you always recycle wherever possible as we purposely use recyclable and biodegradable materials as part of our ‘Green Earth’ ethic.
How Do You Keep Your Carbon Footprint To The Minimum? Once again, wherever possible we source the finest available ingredients from small sustainable growers, producers and wholesalers within the UK. If, for some reason this is not possible, we obtain from as close to home as possible to keep our carbon footprint to the absolute minimum.
Do You Test On Animals? We do not conduct product or ingredient tests of any kind on animals.
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What Are Your Shipping Rates? We currently offer flat rate shipping to the UK and with Ireland, Canada and the USA also served at the lowest possible Standard International rates which are highly competitive.
How Will My Order Be Shipped? Our standard shipping is via Royal Mail. Orders are normally processed and shipped Monday through Friday within 48 hours of purchase. See our complete Shipping Policy detail here. UK orders typically take 1-4 business days for delivery with International orders typically taking 3-5 days. Orders received on Fridays, and/or on holidays will be shipped out the next business day. Please note that on rare occasions orders may be shipped up to 3 days after order placement. If an order is scheduled to ship longer than 3 business days of order placement, we will contact you with an estimated shipping date. Please refer to our full Shipping Policy here for further information.
Is It True That You Now Ship To Canada, Ireland and the USA? Yes we certainly do, and we have many repeat customers from all over the USA and Canadian Provinces! Shipments to Ireland, Canada and the USA 'normally' take a maximum of 3-5 days days but we are also aware that some Customs Inspectors can delay items (for up to three weeks in our worst recorded scenario!); there is nothing we can do to intervene or influence their processes, just rest assured that your item(s) will arrive in due course.
What Is Your Refund Policy For WEBSITE Purchases? If you are not satisfied with your product for any reason, you may return all unused product for a refund within 30 days of purchase. Please note that only the price of the product and sales tax will be refunded. Shipping charges are non-refundable. Please refer to our full Refund Policy before returning any item!
What Is Your Refund Policy For RETAIL Purchases? If you purchased the product at a retail store, you will need to return the product to the point of purchase. Keep in mind that all stores have their own return policies, so if unsure, check with the individual store at time of purchase.
Can I Cancel Or Change An Order? We strive for complete satisfaction on all of our orders. If you think you made a mistake or decide you need to cancel your order for whatever reason, please contact us immediately by either telephone or email. If your order has already been shipped, please refer to our Return Policy for more information.
Do You Save My Credit Card Details? No. Absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider.
Is This A Secure Site For My Purchases? Absolutely! We work with Stripe a highly reputable and long-time established internet payment company, based in San Francisco which supports 100,000+ businesses in 100+ countries and across nearly every industry, which guarantees your safety and security.
Are Your Products Carry-On Approved? Yes, they all are. Along with all the other great bonuses our products bring, such as being eco-friendly, super effective, luxurious quality, economical in both value and use, we have ensured in their creation that they comply with the British Airport Authority and Transport Security Administration's liquid's rules and remain carry-on approved! For further information please read the UK Airports FAQ page here and the the TSA FAQ page here.
Can I Get A Free Sample? Of course you can; we give free surprise gift samples of other line items, to all our customers, along with their product purchases. You can read what others have to say about our products in their reviews on our website pages. We do not provide free samples on their own without a purchase.
What Is The Product Shelf Life Of Your Products? All our products have been stability-tested for a shelf-life of up to two years.
I Am Concerned That I May Be Having A Reaction To Your Product, What Should I Do? Stop use immediately. Contact your local physician. If in eyes – rinse gently with water for 15-20 minutes. If swallowed – check with read the National Poisons Information Service here. On skin, in very rare cases, if irritation has occurred; rinse skin with water for 15-20 minutes. If you're worried about an urgent medical concern, call 111 and speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist.