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Frequently Asked Questions and Answers

Please find below answers to some of our most frequently asked questions.  If you still have questions about our all natural products or require additional assistance please  contact us.
    • How Do I Use The Hair Care Shampoo And Conditioners? After wetting your hair you can gently rub the shampoo bar across your hair then massage your hair (without the bar) into a lather or, alternatively, the shampoo bar can be lathered gently between your hands for a few seconds before you massage your hands and the bar into your hair, before rinsing. For the conditioner, simply glide the bar over your rinsed hair several times for fine hair. Bear in mind, the more you glide the more you condition. Then rinse it out after use. It should feel extremely soft and silky. Some of our customers use it as a leave-in conditioner on days between washing, which is works well too. It also doubles up as a shaving bar. We have provided a short simple explanatory video on each hair care product page for you to watch to see just how easy it is to use as a hair care bar.

      Is it Safe To Use Your Hair Care Bars On My Colored Hair? We often get asked this question by customers new to our products and the short (and sweet) answer is YES! They are perfectly safe and will not affect colored hair.

      What Do You Use To Create The Wonderful Scents In Your Shampoos and Conditioners? The scents are all from natural essential oils (as opposed to synthetic fragrance oils that can be irritating to the scalp). Our six oil herbal blend is refreshing yet calming and includes Rosemary oil, good for hair growth and combating dandruff. Our Botanical blend includes Geranium with is known to be good for strengthening hair and Rosehip seed oil ideal to use on a dry, flaky scalp. All these essential oils are carefully chosen for their pleasant scent but also because each one contains bug repelling properties.

      What Is The Difference Between The Botanical And The Herbal Shampoos? Our Herbal Bars have a refreshing Citrus, Minty scent whilst our Botanical Bars have a relaxing Geranium, Lavender, Patchouli scent. Whatever your hair type, (seriously) they work great for thick, thin, curly straight, frizzy hair.  Choose from 'normal/dry' or 'oily hair'.

      Why do you use these particular cleansing agents ingredients in your shampoo bars? Although a soap is classed as a surfactant, it is fine for your body (see our soap bars page for those details) but with a pH 8-10, it is far too alkaline for hair. This means the hair cuticle doesn’t lay down and it can lead to hair abrasion and damage. Therefore, we use mild, creamy, plant derived biodegradable cleansing agents with a pH 6-6.5, which is a perfect acidity level for hair. Our biggest shampoo ingredient, ‘Sodium Cocoyl Isethionate’ (SCI) is one of the gentlest surfactants available, being exceptionally mild with great lather and suitable for all skin and hair types. With that, we use sulfate-free ‘Sodium Lauryl Sulfoacetate (SLSa), stable in hard water and a very mild, hydrophilic (so excellent rinse ability), 100% natural plant derived cleanser with large molecules that don’t penetrate the skin and irritate. To these we add other gentle, liquid surfactants for mildness and viscosity, as well as pro-vitamin B5 and hydrolyzed protein.

      So What Exactly Is The Difference Between SLS And SLSA? Firstly, can we just make it perfectly clear, none of our products contain SLS. OK, we've got that out of the way. Now for the explanation. Frankly, many (most?) people totally confuse the two (SLS and SLSA) and. looking at the similarity in the acronym, it's easy to understand why. SLS stands for Sodium Lauryl Sulfate - this is the baddie! SLS is known to be a harsh chemical that not only damages certain hair types, but can penetrate follicle and pore openings causing skin irritation and other health issues.

      What does SLSA stand for? SLSA stands for Sodium Lauryl Sulfoacetate - this is the goodie! Unlike SLS, SLSA is known to be a much milder, natural cleanser that is hydrophilic - it dissolves much quicker with water and rinses faster.
      Also, unlike SLS, SLSA is completely safe for most skin types, including sensitive skin. It removes oils and bacteria without irritating the skin. Sodium Lauryl Sulfoacetate is a large molecule ingredient. Large molecule ingredients are considered to be mild, gentle, and non-irritating, as they cannot penetrate the skin.
      What throws people off when they look at these two ingredients is the first two words being identical - from there it’s assumed that they must be very similar, even though they are not!

      There’s Another Question That Customers Ask, Is SLSA Bad For Hair? The short answer is no. The fact is SLSA is beneficial for all hair types, it reacts favorably with most hair treatments, and as discussed won’t dry out or aggravate even the most sensitive of skin types.


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