Frequently Asked Questions and Answers

Please find below answers to some of our most frequently asked questions.  If you still have questions about our all natural products or require additional assistance please contact us.
    • How Do I Use The Hair Care Shampoo And Conditioners?  So simple to use. Wet hair. Wet bar and rub evenly over hair to create lather. Rinse. Follow with our conditioner bar.

      To prolong bar life, keep dry between uses.

      For the conditioner, simply glide the bar over your rinsed hair several times for fine hair. Bear in mind, the more you glide the more you condition. Then rinse it out after use. It should feel extremely soft and silky. Some of our customers use it as a leave-in conditioner on days between washing, which is works well too.

      It also doubles up as a shaving bar for the men and the ladies! We have provided a short simple explanatory video on each hair care product page for you to watch to see just how easy it is to use as a hair care bar.

      Is it Safe To Use Your Hair Care Bars On My Coloured Hair?  We often get asked this question by customers new to our products and the short (and sweet) answer is YES! They are perfectly safe and will not affect coloured hair.

      What is the difference between the Herbal/Botanical/Woodland/Sweet Orange bars? The only difference is the scents. Our scents are all completely natural, with no synthetic fragrances.

      Choose from Botanical, Herbal, Orange and Woodland. The Botanical bars have a relaxing Geranium, Lavender and Patchouli scent, the Herbal bars have a refreshing Citrus and Minty scent, the Orange bars have a scent of freshly sliced oranges and are popular with families, whilst the Woodland bars have a scent with the warm, musky notes of natural Cedarwood, Vetiver and Patchouli.

      Whatever your hair type, (seriously) they work great for thick, thin, curly straight, frizzy hair. Choose from 'normal/dry' or 'oily hair'.

      Why do you use these particular cleansing agents ingredients in your shampoo bars?  Although a soap is classed as a surfactant, it is fine for your body (see our soap bars page for those details) but with a pH 8-10, it is far too alkaline for hair. This means the hair cuticle doesn’t lay down and it can lead to hair abrasion and damage. Therefore, we use mild, creamy, plant derived biodegradable cleansing agents with a pH 6-6.5, which is a perfect acidity level for hair.

      Our biggest shampoo ingredient, ‘Sodium Cocoyl Isethionate’ (SCI) is one of the gentlest surfactants available, being exceptionally mild with great lather and suitable for all skin and hair types. With that, we use sulfate-free ‘Sodium Lauryl Sulfoacetate (SLSa), stable in hard water and a very mild, hydrophilic (so excellent rinse ability), 100% natural plant derived cleanser with large molecules that don’t penetrate the skin and irritate.

      To these we add other gentle, liquid surfactants for mildness and viscosity, as well as pro-vitamin B5 and hydrolyzed protein.

      So What Exactly Is The Difference Between SLS And SLSA?  Firstly, can we just make it perfectly clear, none of our products contain SLS. OK, we've got that out of the way.

      Now for the explanation. Frankly, many (most?) people totally confuse the two (SLS and SLSA) and. looking at the similarity in the acronym, it's easy to understand why. SLS stands for Sodium Lauryl Sulfate - this is the baddie!

      SLS is known to be a harsh chemical that not only damages certain hair types, but can penetrate follicle and pore openings causing skin irritation and other health issues.

      What does SLSA stand for?  SLSA stands for Sodium Lauryl Sulfoacetate - this is the goodie! SLSA is a great alternative to Sodium Lauryl Sulfate. This product can be derived from coconut and/or sustainable palm oils, and conforms to Ecocert's natural and organic cosmetic standard and is 100% of natural origin.

      Unlike SLS, SLSA is known to be a much milder, natural cleanser that is hydrophilic - it dissolves much quicker with water and rinses faster.
      Also, unlike SLS, SLSA is completely safe for most skin types, including sensitive skin. It removes oils and bacteria without irritating the skin.

      Sodium Lauryl Sulfoacetate is a large molecule ingredient. Large molecule ingredients are considered to be mild, gentle, and non-irritating, as they cannot penetrate the skin.

      What throws people off when they look at these two ingredients is the first two words being identical - from there it’s assumed that they must be very similar, even though they are not!

      There’s Another Question That Customers Ask, Is SLSA Bad For Hair?  The short answer is no. The fact is SLSA is beneficial for all hair types, it reacts favorably with most hair treatments, and as discussed won’t dry out or aggravate even the most sensitive of skin types.